Shipping policy

Order Confirmation:

As soon as you place your order, you will receive an email confirming your order. As we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail. If your item(s) are available for immediate shipment (within 7 business days), we will process your order and submit the order for shipment.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send an email within 7 days of receiving your order to info@winowinconsulting.com including in the message: the order number, brief explanation of the fault or damage along with the image or video (of acceptable quality) of the product that clearly shows:
- the fault or damage (if applicable)
- what part is missing (if applicable);
- the product in the original packaging (if applicable); and/or
- the product’s instruction manual with the fault or damage and/or missing part indicated, for example by circling the area damaged or from which a part is missing (if applicable).

For missing parts, once we have received the necessary details, and validated the claim, we will issue the part to be dispatched to the customer as soon as practicable after we have confirmed the spare part is available for dispatch. Dispatch of spare parts from our suppliers' warehouse can take up to four working days. If no spare part is available in a reasonable period, we will provide an alternative solution in-line with our obligations under the Australian Consumer Law.

Any delivery delay should be reported by you to us within 12 working days from the date of dispatch. Any delivery delay will be investigated by our courier partner, which can take up to four working days . If we receive no update within two working days of notifying the partner, we will offer an appropriate remedy in accordance with the Australian Consumer Laws. Due to ongoing unforeseen occurrence of natural disasters from time to time, delivery time frames can be affected. Your patience in such cases would be highly appreciated.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will be shipped within five business days from the date of your order. We will send you a confirmation email within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive a confirmation email from us within six business days of your order, feel free to follow up with us at info@winowinconsulting.com

Shipping:

Our suppliers work with multiple couriers to provide the most efficient delivery services at the most competitive prices. Couriers are chosen depending on item weight, package size and individual shipping costs. Each of our Suppliers ships from their distribution centres using their chosen courier once full payment has been received.

AUSTRALIA POST

Australia Post will send items with either Parcel Post or Express Post. You will receive a confirmation email with a tracking number once the parcel has been dispatched. If the delivery is missed or there is no safe place to leave the item, it will be taken to the closest Post Office for collection.

You can use this number to track your order on Australia Post.

ARAMEX

You will receive an email confirmation from Aramex along with a tracking number as soon as your orders are dispatched. Aramax has an ATL (Authority to Leave) service and signature-required services. If the courier is unable to leave the parcel in a safe place for either of these services, the parcel will be taken back to the nearest collection point or depot. A non-PO Box address is required for Aramex delivery. 

You can track their order using the tracking number on Aramex.

ALLIED EXPRESS

Allied Express will contact you before delivery via SMS or phone and to verify the delivery was completed. If the delivery is missed, the driver will leave a note with instructions to arrange collection or re-delivery.

You can use your allocated consignment number and postcode to track your order on Allied Express.

BORDER EXPRESS

A non-PO box address is required for Border Express’s delivery. If the delivery is missed, the driver will leave a ‘Sorry We Missed You’ card with instructions to arrange collection or re-delivery.

You can track your order using your consignment number on Border Express. 

COURIERS PLEASE

CouriersPlease deliveries are ‘Signature Required’. When the order is placed, you will receive an email asking to choose a delivery option between ATL (Authority to Leave), collection point delivery, deliver to a neighbour, new address, or you can reschedule delivery.

You can track your items using your allocated tracking number on CouriersPlease. 

DIRECT FREIGHT EXPRESS

Direct Freight Express will send an email confirmation with a consignment note and customer reference number once the order has been dispatched. If delivery is missed, the driver will leave the parcel in a safe place where possible. If there is no safe place to leave the parcel, the driver will notify you via email or SMS with directions for re-delivery. 

You can use your consignment number to track your order on Direct Freight.    

HUNTER COURIERS

You will receive an email containing a tracking number once the order has been dispatched. The item will be returned to the depot if the delivery is missed, and you will be notified to arrange a re-delivery. A non-PO Box address is required for Hunter Express delivery.

You can track the parcel anytime with the tracking number on Hunter Express.

SENDLE

You will receive a confirmation email from Sendle containing a tracking number once the order has been dispatched. If the delivery is missed, the courier will either leave a card or leave the parcel at a designated collection point to be picked up.

You can track the order at Sendle. 

STARTRACK

StarTrack Courier offers real-time tracking and electronic proof of delivery in CBD and metro areas of Australia’s major capital cities. StarTrack is owned by Australia Post. If the delivery is missed or there is no safe place to leave the item, it will be taken to the closest Post Office for collection. You will also be notified once the order has been delivered. 

You can track your order with the tracking number on StarTrack. 

TNT AUSTRALIA

A non-PO Box address is required for TNT delivery. All TNT orders delivered to Australian residential addresses may be left without signatures if the recipient is not home unless the customer has requested TNT to obtain a signature upon delivery.

Orders can be tracked using the consignment note on TNT Australia.

TEAM GLOBAL EXPRESS

A non-PO Box address is required for Team Global Express delivery. If the delivery is missed, you should receive a card with instructions to collect the parcel. You can also visit the Team Global Express website to arrange a re-delivery.

You can track the order with the provided tracking number on Team Global Express.

Cancellations & Refunds:

An order cannot be changed or canceled after it has shipped. In the event your order has already shipped, any changes or cancellation would be subject to our Returns & Exchange Policy.

Cancellations upon items that have not been shipped are subject to a $30 administration fee.